С това признание на слабостите на Fisker Karma всъщност аз започвам да харесвам още повече този новаторски електромобил. И като предавам на теб всичко това, знаеш какво да очакваш, още повече предвид високата цена (над 100,000 Евро). Откровеността е жизнено важен елемент за спечелване на доверието ни като потребители, защото поражда точно доверие. Като добавим и отворената комуникация в този микс, започваме да се чувстваме все по-ангажирани и че от нас наистина зависи един продукт да се подобри значително и не само да удовлетвори нуждите ни, но и да докосне сърцата ни. Тази комуникация вече отива едно ниво напред, с Въпроси и Отговори за Karma. Сега може още да не си собственик на Karma, и аз не съм, но хайде да видим какво пита Fisker и как бихме отговорили.

Става дума за Въпроси и Отговори като част от текущите дейности по обслужване на клиенти на Fisker. Въпросникът е резултат от телефонни разговори с настоящи клиенти на компанията, в които "ние обсъждаме всичко, което се случва с колата," казва PR човекът във Fisker, Роджър Ормишър, на Autoblog Green. "Така се отваряме за по-активна комуникация с нашите клиенти," добавя Роджър.

Кое друго ми харесва и би могло да се хареса и на теб? Ормишър казва, че софтуерните актуализации на Karma се правят безплатно и всякакви бъдещи такива, които засягат интегрални компоненти, ще продължат да бъдат безплатни. Може би козметичните подобрения ще се заплащат, но това все още не е решено. И всъщност това, което ми харесва е, че Fisker не гледа на дребно на нещата, защото малките камъчета обръщат каруцата, това го знаеш, и е много по-приятно за продукт, за който си платил(а) много пари, да получаваш някои неща по този начин – често е дразнещо да трябва да плащаш макар и малко за неща, които биха те зарадвали като подарък или просто да ги получаваш като част от обслужването. Всички знаем, че те има как "да се наместят," без това да прави впечатление.

И пак за признанията. В списъка с Въпроси и Отговори Fisker показва, че знае за множеството проблеми. Един пример е, че "работим за подобряване работата и интерфейса на командния център във всички произведени вече Karma електромобили." В случай че си пропуснал(а), позволи ми та ди напомня мнението на един програмист по въпроса.

Има и такива неща като решението на Fisker да не заглушава гласовия контрол при използването на навигацията, въпреки желанието на клиенти за тази промяна. Също и това, че понякога системата превключва в Stealth режим, както и на не особено доброто представяне на Bluetooth системата.

Хм, ако тези не са от първостепенно значение, проблемите с батериите от A123 ще се отстраняват в последното тримесечие на 2012 г. Това вече е важно!

Признавам си, че както съм на плажа няма да се справя с превода на въпросника, но нямам причина да мисля, че оригиналният вариант ще ти се опъне .

Ако Fisker Karma е твоята кола, сега е най-добре да следиш всичко и да задаваш въпроси. Директно или защо не да ни ги пратиш. Ние ще ги "занесем" вместо теб

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Ето нещата от темата във FiskerBuzz:

Customer Town Hall FAQ

Command Center

Q. Are there any plans to improve the Command Center functionality and interface?
A. Yes, we are currently working on improving the command center functionality and interface on all current Karmas.

Q. Will the daytime/nighttime screens come back (White/Black background)?
A. Yes, we are planning to implement Day/Night modes (White/Black contrast) in the next model year. This update will be available to all current Karmas.

Q. I have 615 so why do I still get a blue screen during some reverse efforts?
A. In rare occurrences, a blue screen may briefly appear when transitioning from Reverse to Drive.

Q. Is there any possibility the command center hardware will be replaced/upgraded in the future?
A. Fisker Automotive will continue to research ways to improve performance and responsiveness. There are no plans for hardware upgrades for existing Karmas.

Q. Why is the Command Center slow and unresponsive?
A. Similar to your desktop or laptop, your Karma possesses its own computer, the Command Center. This system needs to fully boot-up before any actions are taken. If the system does not fully load before you begin using the system, you may experience delays. For example, if the "Agree" button is pressed as soon as the vehicle is turned on, this command may not register until the screen has fully loaded. Please wait at least 5 seconds for the system to process your selection.

Also, when selecting other screens such as Audio, Phone, Navigation, or System there may be a slight delay in the initial actions. However, once all of the programs have loaded, you can toggle between different screens quickly.

Q. Are there plans to update or overhaul the Navigation system?
A. Currently, we do not have any plans to update the Navigation System. We will continue to investigate ways to improve system performance.

Q. Is there any way to mute the Navigation voice guidance?
A. Currently there is no option to mute the voice guidance on Navigation.

Q. Will software updates be provided to existing customers free of charge?
A. Specific warranty issues that require flash updates will be performed under the normal terms of the Fisker warranty. We strive to continuously improve our product features. In the future, software upgrades which improve functionality, navigation or other features may be made available and can be installed at the request of an owner by an authorized Fisker Retailer for a fee.

Gas Engine in Stealth Mode

Q. While driving in Stealth mode, the engine has twice turned on by itself, even though the car shows Stealth. Why did this this happen and is this common? It did not turn off even after hitting Sport and Stealth again.
A. It is normal operation for the gasoline engine to run when the vehicle is in Stealth Mode. There are 3 conditions when the engine will operate in Stealth Mode:

• 1.Anytime the vehicle is re-fueled or the fuel door button is pressed, the engine will run to perform a fuel-evaporation emissions test.
• 2.The engine will run at set intervals to keep all internal engine parts lubricated.
• 3.The engine will run anytime the high voltage battery requests a charge. Even with plenty of battery power remaining, the high voltage battery may need a specific cell charged to balance the pack so it will engage the internal combustion engine. This is a normal function of the Power Management System.

Solar Panel

Q. When will the Solar Animation Screen become functional?
A. The solar panel animation screen in the Command Center is still being developed. Due to the graphics interface and the amount of CIU resources it required, we are redesigning how this information is displayed in the future.

Agree Screen

Q. Is it possible to remove the "Agree" screen altogether? Other vehicles just show a warning screen, but do not require the customer to click "agree"?
A. No, we are legally obligated to display this disclaimer. We are exploring options to automatically advance through this disclaimer.

Bluetooth

Q. The Bluetooth connectivity is noisy and the performance is very poor. When will the Bluetooth sound quality improve?
A. We are investigating the issues which are causing poor Bluetooth performance.

Q. Would a new software update allow the display of songs that are playing on the Bluetooth interface?
A. New software would not add this functionality as the limitation is with the Bluetooth protocol stack.

Cooling Fan Runs During Charging

Q. Can I plug in the Fisker Karma while the fan is still running?
A. The recommended practice is to let the car go to sleep (wait 2 minutes, PRND light turns off) before plugging in to the charger. Plugging in to charger while the fan is running will prolong the fan running time and reduce the efficiency of the charging cycle but will not harm any components.

Q. Why does the fan turn on while my vehicle is charging?
A. This is normal operation and is required to keep electronic components at an optimal temperature during charging.

Q. Does the cooling fan run off the 12 volt battery or the High Voltage Battery?
A. The cooling fan is powered by the 12 volt battery. If the 12 volt battery falls below a certain threshold, then the Intelligent Battery Sensor will active the Auxiliary Power Module . This module takes voltage from the high voltage battery and steps down the voltage to charge the 12 volt battery.

Charge High Voltage Battery in Sport Mode

Q. Does Fisker plan on giving users the ability to 'recharge' the battery while driving in Sport like we experienced in the Road Show?
A. Our Fisker engineering team deemed it more efficient for the high voltage battery to be charged via a charge station rather than being charged by the gasoline engine/Sport Mode. When the HV Battery was being charged in Sport Mode the engine was required to operate at a higher RPM which decreased fuel economy and increased emissions. The current program allows for higher operating efficiency and lower emissions while still allowing the vehicle to extend its range.

Mirrors

Q. My side view mirrors have been replaced twice and they tried to fix it a third time. They will not retract or deploy manually or automatically. When will this be resolved?
A. The issue with the mirrors burning out and having to be replaced has been resolved in the 6.28 software upgrade.

A123 Battery Exchange

Q. What is the status of the battery exchange program?
A. The program is on track to begin in Q4 of 2012 once supplies of new battery packs are available.

Q. How do I know if my battery is affected, and when will it be replaced?
A. We are in the process of determining the specific VINs that are affected by the A123 battery exchange program. We will be proactively replacing all battery packs throughout the year. You will be notified later this year if your vehicle is affected.

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